Help Centre
Common questions about accounts, billing, and playback. Still stuck? Contact us.
Account
How do I create an account?
Select Sign In in the top navigation, then switch to the Create Account tab. You will need an email address, a username, and a password of at least 8 characters containing an uppercase letter, a lowercase letter, and a number.
How do I change my password?
Open My Account and use the Password section on the Profile tab. You will be asked for your current password before setting a new one.
How do I change my display name or profile picture?
Both live on the Profile tab of My Account. Select the avatar to upload a new image, edit the display name field, then choose Save Changes.
Can I change my email address or username?
Not yet from the site itself. Email us at [email protected] and we will update it for you.
I have been signed out unexpectedly.
Sessions are meant to persist across visits. If you are signed out repeatedly, check that your browser is not clearing site data on close, and that private/incognito mode is off. If it keeps happening, tell us which browser you are using.
Subscriptions & billing
What do the different plans include?
Every plan is compared side by side on the Pricing page. Higher tiers unlock more of the catalogue and more simultaneous streams.
How do I change plans?
Go to Pricing while signed in and pick the plan you want. Your existing subscription is switched over and the charge is prorated by Stripe.
How do I update my card or download an invoice?
Open the Subscription tab of My Account and choose Manage Billing. That opens the secure Stripe billing portal, where you can change your payment method and download receipts.
How do I cancel?
Subscription tab of My Account → Cancel Subscription. You keep access until the end of the period you have already paid for.
My promo code is not working.
Codes are case-insensitive but must be entered exactly, and some are limited to specific plans, to first-time subscribers, or to a date range. If the code is valid you will see the discount confirmed before checkout.
Watching
A show will not play.
Refresh the page first. If it persists, check that your plan covers that title (locked shows display a badge), try another browser, and disable any VPN or ad blocker that may be intercepting video requests.
Why is a show split into multiple parts?
Longer performances are stored as several files. The player chains them automatically — when one part ends the next begins, and a Part n of n indicator appears in the corner.
Can I watch on my TV or phone?
Yes. The site works in any modern mobile browser, and you can cast or AirPlay from the player. There is no dedicated app at this time.
How many devices can I use at once?
That depends on your plan — the simultaneous-stream limit is listed for each tier on the Pricing page.